Vista North West and Consumer Duty
Written by Gillian Mccammon | 14/08/2023
On 31 July 2023, new Consumer Duty rules came into play in the UK, but what is it exactly and what does it mean for our customers at Vista North West?
Putting out customers first and giving them the best possible service we can have always been important values to us. The new duty requires us to deliver good outcomes for retail customers across four key actions.
Dan Stockley, Managing Director of Vista North West said: “We’ve always focused on best practice and worked hard to ensure we treat all customers fairly. Although we already have strong policies and procedures in place, we’ve been busy reviewing all aspects of our business operations so that we can improve our customer’s experiences with the company as much as possible. Navigating financial services can be confusing and sometimes even frustrating or daunting for the customer, so it’s important that our customers have confidence in us to act with their best interests at heart to avoid causing any foreseeable harm and to help them to achieve their financial objectives.”
Dan goes on to say: “We strongly believe that delivering our Consumer Duty is achieved through the quality of our staff, which is why we continue to invest in their training, development and well-being so that it reflects in their service to our customers. We will also keep a track of our customers satisfaction levels through regular check-ups and surveys so that we can keep on top of Consumer Duty at all times."
If you need any guidance or extra help, regardless of your situation, please do not hestitate to get in touch with us on 01244 662025 or email us at info@vnwl.co.uk.
Latest News from Vista...
Is AI in Insurance Due Diligence worth the hype?
Is AI used for insurance due diligence really worth the hype or is handling risk something humans just do better?
How to safely dispose of lithium batteries
From smartphones to cameras, lithium batteries power much of our daily life—but what happens when they reach the end of theirs?
Vista NW Claims Support in Action
How Vista North West's quick thinking and spring to action helped prevent major losses for this wholesale/retailer
Are electrical vehicles a greater fire risk than traditional vehicles?
Contrary to popular belief, internal combustion engine (ICE) vehicles are about 20 times more likely to catch fire than EVs
Can burnout be a cyber security risk?
Employee wellbeing has become a key focus for improving productivity, profitability, and talent retention, but its impact on cybersecurity is less recognised.
What’s behind 112 Million Sick Days Taken by Workers Annually?
Last year, 112.5 million sick days were taken by people with long-term health conditions, yet only a third received employer support to return to work.
Important Changes Coming to the Motor Insurance Database
The Motor Insurers’ Bureau (MIB) is transitioning its industry services to a new cloud-based platform named Navigate.
Ten reasons why your business needs cyber insurance
ten reasons why your business needs cyber insurance and how Vista North West can help provide it
The Building Safety Act - deadline 30th September
There are only a few weeks before the 30th of September cut off, for those responsible for the health and safety of high-rise residential buildings, to register and comply with the new Building Safety Act.
Vista North West and Consumer Duty
On 31 July 2023, new Consumer Duty rules came into play in the UK, but what is it exactly and what does it mean for our customers at Vista North West?
Cyber & Data – Working From Home
For many of us, our way of working has changed drastically over the last 2 years, there’s no better time to talk about the importance of data protection protocols and the steps you can take to improve your processes while working from home.
Vista NW celebrates a successful first year of trading
Dan Stockley reflects on a fantastic first year in business
Vista NW appointed as Insurance Broker to Nationwide vehicle delivery business
Vista NW appointed as Insurance Broker to Nationwide vehicle delivery business.
Why are the cost of insurance claims rising?
Our guide to the rising cost of insurance claims and what you can do
Building Underinsurance
Are you completely comfortable that your buildings are suitably insured and not at risk of underinsurance?
